We accept major payment methods including Apple Pay. All prices are in USD and ALL sales are final. We reserve the right to refuse any payment and/or to impose a payment method.

Refunds are processed for lost packages post 30 days or for returned packages. For severely damaged or poor quality goods, we can issue replacements or credits, but for refunds to be issued, we must have past the 30 days to declare a loss or have the package returned back to us.  Get in touch with us by email to receive the return details. Also, subjective views on taste or colorization or bloom within the cigar is not a valid reason for a refund. There is a huge debate to be had and we will happy to communicate with clients to help further understand the product and character of the cigar they have ordered. If you wish to cancel your order this is only possible if you have not yet paid for the order. Once you have paid for the order it is not possible to cancel the order.

We guarantee your satisfaction with our services. We promise to deliver high-quality products, cigars, or accessories. We use a specific packaging method to preserve moisture level and freshness(up to 60 days). When you receive your cigars you are recommended to let them rest for a couple of days in your humidor before tasting them.

If you are unhappy with your cigars, please let us know.  We will give you instructions on how to return them, providing that you keep them in their original packaging. You will be offered a box of the same cigars or similar value if that is your wish or a full refund minus shipping costs.

All collected information will be treated in strict confidentiality. You have the right to access all your personal data stored in our database and to request any rectification or deletion of this data. These details can all be viewed in your account here

We use SSL security to collect any confidential data. The only data we store is designed to complete your order, such as contact information and delivery and billing addresses. All this is stored via our SSL software. No data is passed on for marketing purposes, however, it may be passed on to complete or help with the order processing, such as our logistics partners or payment partners. No payment details are stored on our servers.

We only ship in the United States of America. Tobacco-related laws differ from state to state. The client takes on responsibility for the introduction of cigars to their state. Should duties be required, it is the client who is responsible for contacting the relevant authorities in their respective state to arrange this on the arrival of the package.

Our sales and shipment teams must respect the laws of each state. Do check with us for further information. You should be 21 years old to browse this website and buy cigars or tobacco in general. An ID check may be conducted if needed.